Frequently Asked Questions

About Therapy

How does therapy work?

Therapy is a collaborative process between you and your therapist where you assess your current state, determine goals, and develop a treatment plan to meet those goals. Each of our therapists has training, experience, and supervision in providing clinical psychotherapy services.

How long does therapy last?

This depends on your goals and what is going on in your life. Brief therapy usually lasts anywhere from six to twelve sessions, while some clients may benefit from ongoing services over the course of several months or a year.

Where will we meet?

The Well Therapy Group has two options for clients

  1. In-person sessions at our office in Tustin, California. These are available on a limited basis.

  2. Online services are available throughout the entire state of California. Video sessions will take place via our HIPAA-compliant telehealth system.

Fees and Insurance

How much does therapy cost?

The fee for services is currently $150 - $250 per session. Fees are due at the time of service.

Do you accept insurance?

Yes! We currently have therapists who are paneled with the following insurance companies:

  • Cigna

  • Lyra

  • MHN

  • Aetna

If you intend to use insurance, keep in mind that certain therapists at The Well Therapy Group accept some insurance plans.  If your plan is not accepted or you opt for services provided by a pre-licensed therapist we can provide you with a superbill which you may submit to your insurance company for reimbursement. If your insurance company covers mental health services, they will first apply the covered costs to your deductible. After your deductible has been met, they will reimburse their percentage of the costs to you. 

It is a good idea to call your insurance company in advance so you understand what is available to you. Here are some important questions to ask your insurance company:

●      Does my plan cover mental health services? 

●      If applicable, does my plan cover couple or family therapy?

●      Does my plan cover out-of-network providers?

●      If not, can they provide you with a list of covered providers?

●      Is there a deductible? If so, how much is it?

●      Is there a per-visit copay?

●      What percentage or rate do they cover per session?

●      Do I need a referral from my physician?

Do you have a sliding scale?

Sliding scale available on a limited basis with pre-licensed Associate therapists. Please contact us to inquire about current availability and rates.

The No Surprises Act

You have the right to receive a “Good Faith Estimate” explaining how much your medical and mental health care will cost.

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services. 

You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services.

You can ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service.

If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.

 For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises

Getting Started

Do you offer a free consultation?

Yes! All of our therapists are happy to provide a free 15 minute phone consultation to see if the two of you are a good fit. Please contact us to set up your consultation.

How do I get started?

Reach out to us today to be matched with your therapist and to schedule your initial consultation.